Tenant Resources

FAQs

Q: What is the rental application process?
A: Initially, an online application is filed out, followed by a full background, credit, and criminal report. Each occupant, co-applicant, co-signer/guarantor 18 years or older must submit a separate application. After ensuring all criteria are met, a reservation fee is due and a move-in date set. 

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Q: What maintenance/repairs are my responsibility?

A: Most repairs to the home are the landlord’s responsibility, but there are certain items under your lease and state law that are your responsibility as the resident:

1. Replacing smoke/CO2 detector batteries

2. Replacing light bulbs (even up high)

3. Replacing HVAC filters every 90 days

4. Replacing thermostat batteries

5. Pest control (except for termites and rodents)

6. Landscaping maintenance (mowing, trimming, edging, fertilization, weed control, trimming bushes, etc.)

7. Watering the grass and bushes

8. Cleaning the fireplaces

9. Clearing plumbing clogs

10. Unjamming garbage disposals if you dropped something in it

When it comes to rodent control, this is a landlord responsibility under state law. However, this is only the case if the rodents are not caused by your negligence, so if you leave the doors open, leave the garage doors open, leave food laying around, etc., then this will fall back on you, so be sure to be responsible when it comes to keeping rodents in check.

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Q: What is your pet policy?

A: The pet policy for each property may vary according to the individual landlord’s preference. Applicants are responsible for confirming pet approval before submitting an application. Typically, there is a non-refundable pet fee of $300.00 per pet. For pet-friendly properties, a maximum of 2 pets are allowed. Acceptable pets, as informed by homeowner feedback and homeowners insurance policies, include dogs, cats, small caged pets, caged birds, and fish (tanks not to exceed 10-gallons). Service dogs and ESA's with proper documentation are permitted and exempt from any pet fees. 

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Q: Where do I report a general or urgent maintenance issue?

A: Each responsible tenant has access to an online portal for 24/7 reporting of any maintenance issue. Urgent issues may be followed up with a phone call to our main phone line after reporting the problem through the portal. 

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